Frequently Asked Questions

MobiOffice ERP is business operations software from MobiOffice Software Innovations Private Limited, based in Surat, India. MobiOfficeHQ is our company website and product hub. MobiOffice ERP connects the records behind production, inventory, costing and accounts, with shared data and login across ERP modules. Separate products support maintenance, payroll, customer communication and other business needs.

MobiOffice serves textile manufacturing (printing, dyeing, weaving, knitting), textile trading, diamond manufacturing and polishing, jewellery manufacturing, discrete manufacturing, infrastructure companies and general businesses. Discrete manufacturing can model complex bills of materials and their production steps. The relevant products support each industry’s workflows. Learn more about our industry solutions.

If your accounts are in one system but production, material issues and job costs are tracked elsewhere, MobiOffice connects those operational records. Industry-specific workflows help teams track the work behind each stock movement and accounting entry. A walkthrough can help you judge whether that depth is right for your operation.

MobiOffice is headquartered in Surat, Gujarat, India — at the heart of India’s textile and diamond manufacturing industries. Our address is 514, 5th Floor, Rajhans Montessa, Dumas Rd, Magdalla, Surat 395007. We serve businesses across India and worldwide. Get in touch.

MobiOffice Textile ERP is a purpose-built enterprise resource planning system for textile manufacturers including printing, dyeing, weaving and knitting units. It includes production planning, digital floor mapping, inventory management, integrated accounting, payroll, GST compliance with e-invoicing, and real-time visibility across all manufacturing processes. Learn more about Textile ERP.

Trybe is MobiOffice’s diamond manufacturing ERP that provides end-to-end traceability for polishing operations. It includes lot tracking, wage management for artisans, process route management, deviation control, quality grading and comprehensive reporting — all designed specifically for the diamond polishing industry. Learn more about Trybe.

Ornix is MobiOffice’s jewellery manufacturing ERP that covers the entire production lifecycle — from customer briefs and CAD sampling through quotations to full production. It manages alloys, refinery operations, customs documentation, deviation locks and customer configurations on one platform. Learn more about Ornix.

Yes. WhatsApp is deeply integrated across MobiOffice. MobiCRM provides a team inbox for WhatsApp business communication, TaskRio turns WhatsApp into a task engine where you can create and track tasks using natural language, and various modules send WhatsApp notifications for approvals, alerts and updates.

Lookato is MobiOffice’s conversational AI analytics platform that lets you ask business questions in plain English and get instant answers with visualizations. It connects to your operational databases with real-time data streaming, includes a semantic data layer, role-based access and interactive dashboards. Learn more about Lookato.

Yes. MobiOffice Textile ERP includes built-in GST compliance with automated e-invoicing, e-way bill generation and tax calculations. The system stays updated with the latest GST regulations and formats, to support your compliance work.

Yes. All MobiOffice ERP modules share data and login, connecting production, inventory, costing and accounts. This applies to ERP modules, not automatically to every standalone product. We will confirm the integrations and access arrangements for the products in your proposal.

Textile trading ERP implementation typically takes 4–6 weeks. Other MobiOffice ERP implementations typically take around 12 weeks. Both depend on scope; we confirm the timeline after reviewing your operation. We map your processes, configure the system, prepare your data and train your team before a phased go-live. Timelines for standalone products are discussed separately.

Pricing depends on your modules, users, locations and implementation scope. We discuss both initial implementation and ongoing charges, so you can assess the full commitment before deciding. Ask us to itemise what is included and what is charged separately in your proposal.

Access depends on the product and hosting arrangement. Lattice has a web app and dedicated iOS and Android apps; other products provide browser, mobile or WhatsApp-based access. MobiOffice ERP can run on AWS or on servers at your premises. We can demonstrate the workflows your team needs on its devices.

Yes. MobiOffice is designed for multi-location businesses. You can manage multiple factories, warehouses, offices and retail locations from a single dashboard with real-time data syncing across all branches. Role-based access ensures each location only sees relevant data.

Ask for an itemised proposal covering implementation, migration, training, customisation, hosting, support and upgrades. Your proposal should clearly identify the scope, charges and any separately priced services.

Start with the problems in your own operation: material losses, repeated entry, delayed reports or time spent reconciling records. Use the walkthrough to see how those workflows would change. Customer case studies show what other factories achieved, not a guaranteed return for yours.

Yes. Ask us to arrange a conversation or visit with a customer whose operation is relevant to yours. Discuss daily use, implementation and ongoing support directly with the people who run the system.

MobiOffice ERP offers AWS or on-premises hosting, with access controls, daily backups and audit trails. Discuss your hosting choice, backup arrangements and data-access requirements with the team before implementation. Read our Privacy Policy for details.

Yes. Implementation includes training for the people who will use the system. For ongoing enquiries, our WhatsApp AI assistant responds within 2 hours and helps route the request to the team. Human follow-up depends on the issue; an automated reply does not mean the issue is resolved. Confirm the support arrangements in your proposal. Contact support.